Lisa Ricard Claro – Author

Romance is good for your heart!

The Fix is In

Posted on Mar 27, 2013 by Lisa Ricard Claro   No Comments Yet | Posted in customer service · iPage · Ricard Writing · technology · Weebly

Today’s post is a big Thank You to the customer support crew at iPage, the web hosting company I chose for my commercial writing website. 
Within a day or so after signing I received a phone call from Vanessa, who introduced herself as my personal support contact. She has been pleasant and helpful every time we’ve talked.
While working on the Ricard Writing, LLC website I’ve had numerous questions. I am not, in any way, technically inclined. Even the drag-and-drop Weebly editor, as easy as it is to use, has the power to flummox me. My calls to Vanessa are answered promptly, and when unable to help she transfers me to someone who can.
I know. Amazing, right? But wait. There’s more! (I’ve always wanted to say that.)
iPage also offers online chat support. I’m not always partial to online chats with technical support people, because as my husband once described, when you type that you’re having a problem with, say, their website freezing your computer, they respond by typing, “So to understand, you have problem with cold weather?”
So anyway, I gave the iPage online chat a go—three times now—and they’ve been awesome. They don’t simply type a canned response. The techs ask relevant questions to be sure they understand the problem and then offer step-by-step instructions on how to solve it. At one point I was unable to remove a Weebly template image. The online tech did it for me. How great is that?  And at the conclusion of the chat a transcript of the online conversation may be forwarded to your email.
So with all this great service and support, why has the Ricard Writing, LLC website not gone live? Well, buttercup, I’m working on it, but it will be a few more weeks because . . . Technical I am not . . . Type-A I am.
I don’t think iPage has a fix for that.
See you next time –

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